Yankee Group: customer understanding and simplified approach key to OSS/BSS success

Yankee Group analyst Declan Lonergan urges those working with OSS/BSS transformation within telecom operators to get back to basics when considering short and medium-term projects. He says simplification is the key to success.

Speaking at the TeleManagement Forum (TMF) Management World in Dublin, Ireland, Lonergan outlines the simplification approach of stepping back from technology to instead...

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